Shipping Policy

Delivery within Ireland

We offer tracked delivery throughout the Republic of Ireland for a flat rate of €7.50 per order.

Processing time

Each Lumora Craft Studio plaque is personalised and made to order. Most orders are prepared and dispatched within 3-7 working days after:

• Payment has been received

• All personalisation details have been provided

• The customer has approved the design proof, where applicable

If we require clarification about your order, production will begin once the required information has been received.

Delivery time

Orders are delivered using An Post tracked delivery. An Post normally aims to deliver within 1–2 working days after dispatch, but this is an estimate and delays may occasionally occur.

Weekends and Irish public holidays are not counted as working days.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take a short time to appear after the parcel has been collected or scanned by An Post.

Correct delivery address

Please check that your delivery name, address and Eircode are correct before completing your order.

If you notice an error, contact us as soon as possible at lumoracraftstudiosales@gmail.com. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional delivery charges may apply if an order is returned because an incorrect or incomplete address was supplied.

Delayed or missing orders

If your tracking has not updated or your parcel has not arrived within the expected timeframe, please contact us. We will investigate the delivery with An Post and help resolve the issue.

Lumora Craft Studio remains responsible for your order until it has been delivered to you, unless you arranged your own delivery service independently.

Orders damaged during delivery

Please inspect your order when it arrives. If it has been damaged during delivery, contact us as soon as possible at lumoracraftstudiosales@gmail.com and include:

• Your order number

• Photographs of the damaged product

• Photographs of the external and internal packaging

Please keep the product and all packaging while we investigate. Reporting damage promptly helps us resolve the issue quickly and does not affect your statutory consumer rights.

Date-specific orders

If you need an order for a particular date, please contact us before ordering. Estimated production and delivery times are not guaranteed arrival dates unless we have confirmed a specific date with you in writing.