Privacy Policy

Last updated: September 9, 2026

Lumora Craft Studio operates this online store and website. Our store is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us or otherwise use our services.

For the purposes of applicable data-protection laws, Lumora Craft Studio is the data controller of your personal information.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Contact information: Your name, email address, telephone number, billing address, shipping address and Eircode.

• Order and personalisation information: The products ordered and the names, house numbers, addresses, fonts, colours, finishes, wording or other details you provide for personalising your product.

• Transaction information: Products viewed, placed in your basket or purchased, together with information about returns, replacements, refunds or cancelled orders.

• Payment information: Payments are processed securely by Shopify and its payment providers. Lumora Craft Studio does not directly store your complete payment-card number.

• Account information: Your username, password, preferences and account settings if you create a customer account.

• Communications: Information you provide when contacting us about an order, product or customer-service matter.

• Device and usage information: Your IP address, browser, device, network connection and information about how you use or navigate our website.

• Marketing preferences: Whether you have agreed to receive marketing communications or allow optional advertising and analytics cookies.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, enter personalisation details, contact us or subscribe to marketing communications.

• Automatically when you visit or use our website, including through cookies and similar technologies.

• From Shopify and other service providers that help us operate our store.

• From payment, delivery, marketing or fraud-prevention providers where necessary to provide our services.

How We Use Personal Information

We may use your personal information to:

• Process payments and confirm orders.

• Create and personalise your ordered products.

• Arrange packaging, dispatch and delivery.

• Provide tracking and delivery updates.

• Communicate with you about your order or requested design.

• Process returns, repairs, replacements or refunds.

• Provide customer service and respond to enquiries.

• Maintain and manage customer accounts.

• Detect, investigate and prevent fraud, misuse or security threats.

• Operate, maintain and improve our store and services.

• Measure website performance and understand how customers use our store.

• Send promotional communications where you have consented or where otherwise permitted by law.

• Comply with tax, accounting, legal and regulatory obligations.

• Establish, exercise or defend legal claims.

Product Photography and Videos

As part of our regular business and marketing activities, Lumora Craft Studio may photograph or record the making process and completed products. This content may be used on our website, social-media pages, advertisements and product portfolio.

Customer information will not be shown publicly. This includes:

• Personal names

• Email addresses and telephone numbers

• Billing or shipping addresses

• Order and tracking numbers

• Payment information

• Postage labels and packaging barcodes

The house name, house number or other design wording displayed on the finished product may appear in photographs or videos. However, we will not identify or tag the customer or connect the product with their identity or delivery address without permission.

If a design contains a person’s name or a complete street address, those details will be concealed unless the customer has given permission for them to be shown.

Customers who do not want their product photographed or recorded may contact us at lumoracraftstudiosales@gmail.com when placing their order.

Legal Bases for Processing

We process personal information using one or more of the following legal bases:

• Performance of a contract: To accept and process your order, receive payment, personalise your product, arrange delivery and provide customer support.

• Legal obligations: To maintain required tax and business records and comply with valid legal or regulatory requests.

• Legitimate interests: To operate, secure and improve our store, prevent fraud and manage customer relationships, where these interests are not overridden by your rights.

• Consent: Where you choose to receive marketing communications or allow non-essential cookies. You may withdraw your consent at any time.

Certain information, including order, payment, delivery and personalisation details, is required for us to complete your order. We may be unable to accept or fulfil an order if this necessary information is not provided.

Cookies and Similar Technologies

Our store uses cookies and similar technologies.

Some cookies are necessary for the website, shopping basket, checkout, payment and security features to function correctly. Where required, optional analytics, personalisation or advertising cookies will be used only after you provide consent.

You can manage your choices through the cookie banner or your browser settings. Blocking necessary cookies may prevent parts of the store or checkout from working correctly.

How We Disclose Personal Information

We may disclose personal information only where reasonably necessary, including to:

• Shopify, which hosts and operates our online store.

• Payment providers, which securely process customer payments.

• An Post and other delivery providers, which require delivery information to transport and deliver orders.

• Service providers, including providers of hosting, information technology, data storage, customer support, analytics and fraud prevention.

• Marketing and advertising providers, where you have consented or where otherwise permitted by law.

• Professional advisers, including accountants, insurers or legal advisers where necessary.

• Government bodies, regulators or law-enforcement authorities, where disclosure is legally required.

• A buyer, successor or adviser in connection with a legitimate sale, transfer or restructuring of the business.

We may also disclose information when you direct or consent to us doing so.

We do not sell your personal information for money.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store to provide and improve its services.

Information submitted through our store may be shared with Shopify and its service providers and may be processed in countries outside Ireland or the European Economic Area.

You can learn more by reading the Shopify Consumer Privacy Policy. You may also manage certain information processed by Shopify through the Shopify Privacy Portal.

International Transfers

Some of our service providers may process or store personal information outside Ireland or the European Economic Area.

Where required, international transfers will be protected using recognised legal safeguards, such as an adequacy decision by the European Commission or approved Standard Contractual Clauses.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and manage your order.

• Provide customer support.

• Maintain required tax and accounting records.

• Resolve disputes.

• Prevent fraud.

• Comply with our legal obligations.

• Establish, exercise or defend legal claims.

The exact retention period depends on the type of information, why it was collected and any applicable legal requirements. When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably possible.

Security

We use reasonable administrative and technical measures to protect personal information.

However, no method of online transmission or electronic storage is completely secure. Please do not send sensitive payment or confidential information through unsecured email or social-media messages.

You are responsible for keeping your customer-account password and login details secure.

Your Data-Protection Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of certain processing.

• Object to certain processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Object to or unsubscribe from direct marketing.

• Lodge a complaint with a data-protection supervisory authority.

These rights are not absolute and may be limited in certain circumstances. For example, we may need to retain order information to comply with tax or legal obligations.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

Marketing Communications

Where you have agreed to receive marketing emails, you may unsubscribe at any time by selecting the unsubscribe link in the email or contacting us.

If you unsubscribe from marketing, we may still send essential non-promotional communications concerning your orders, payments, delivery or customer-service requests.

Automated Decision-Making

Lumora Craft Studio does not make decisions that have legal or similarly significant effects on customers based solely on automated processing.

Shopify and payment providers may use automated systems to detect possible fraud and protect transactions.

Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy, security or content of third-party websites. You should review their privacy policies before providing personal information to them.

Children’s Information

Our store is not intended for use by children, and we do not knowingly collect personal information directly from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

Complaints

If you have a complaint about how we process your personal information, please contact us first at lumoracraftstudiosales@gmail.com so that we can investigate.

You also have the right to lodge a complaint with the Data Protection Commission, Ireland’s data-protection supervisory authority, through www.dataprotection.ie.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services or legal obligations change.

The revised policy will be posted on our website, and the “Last updated” date will be amended. We will provide additional notice where required by law.

Contact

If you have questions about this Privacy Policy, our privacy practices or your data-protection rights, please email:

Lumora Craft Studio
Email: lumoracraftstudiosales@gmail.com

Lumora Craft Studio is the data controller for the purposes of applicable data-protection laws.